1.Is my policy still valid if Absa Life Zambia has been sold?

Your policy remains valid. There will be no changes whatsoever to your policy or the terms and conditions of your policy.

2.Will my contact person at Absa Life Zambia stay the same?

Your contact person will remain the same. Any changes with regards to points of contact will be communicated to you well in advance.

3.What happens when I want to make changes to my insurance product or purchase a new one?

While our ownership (and eventually our brand) will be changing, you can continue to rely on us to service your insurance needs. You can reach out to us through the usual channels until further notice.

4.What if I don’t want to have my insurance with Hollard?

We understand that change creates uncertainty. However, we assure you that there will be no change to the benefits you currently enjoy. Should you wish to make any changes to your insurance policy, please contact your Personals Banker or Relationship Manager at an Absa Branch or email us at customerserviceagl.zm@absa.africa.

5.Will it be more difficult for me to claim on my policy now that Absa Life Zambia has been sold to Hollard?

No, there will be no changes to the service you enjoy.

6.Can I still get Absa Life Zambia services from my local Absa bank branch?

Yes, you can continue enquiring about our insurance products and services at your local Absa branch.

7.How do I make a claim with Hollard?

Until further notice, your claims continue to be channelled through both Absa Bank branches and Absa Life Zambia. Once this transaction takes effect there will be a transitionary period where we continue to operate under our current brand with no changes to our channels and how we currently service your needs. During this transitionary period any changes that impact you will be communicated to you well in advance.

8.I want to speak to an actual person about my concerns. Who can I contact?

For any questions or concerns, please contact your Personal Banker or Relationship Manager at an Absa Branch or call our Call Centre on 5950 or contact us at +260211430054 / +260211366100 or email us customerservice.ZM@absa.africa.

9.What will change for me as a customer resulting from the sale of Absa Life Zambia?

We do not anticipate any changes for you as a customer. You will continue to enjoy the same benefits and service that you currently receive.

10.Where can I get more information?

For any questions or additional information, you can: