Complaints Policy
If you’re not entirely satisfied with Absa Life Zambia and would like to lodge a complaint,
please read these details first.
Introduction
Absa Life Zambia is a licensed long-term insurer regulated by the Pensions and Insurance Authority
To effectively protect our interests and those of our clients, we as a Company are committed to comply with the provisions of the Act.
We are required to have an internal complaints policy and procedure which is accessible to clients at all times. A copy of our complaints process and procedure is available on our website (www.absalife.co.zm) or f rom our compliance department.
It is important to note that the Act stipulates that before a complainant may submit a complaint to the Regulator, the complainant must endeavorto resolve the complaint with Absa Life Zambia.
It is f urther important to note that this policy only relates to complaintsrelating to noncompliance with the Act.
Policy and process
Applicability
General Principles to be followed
Referral to the Regulator